Working Hours Full time
Location Yeovil Land Rover
Benefits 22 days holiday plus bank holidays, a workplace pension (salary exchange option), childcare vouchers, a cycle to work scheme, refer a friend rewards, death in service insurance and discounted products & servicing
Closing Date 25/01/2019

Ref:

Salary Competitive

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world class customer service? If so, we are now recruiting for a Service Advisor and are looking for individuals like you!

We are looking to recruit an additional Service Advisor, due to the growth of our Service Department at Yeovil Land Rover.

Service Advisor Responsibilities:

  • Joining the team, you will have the opportunity to work with an exciting product. A large part of the Service Advisor position will involve:
  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding the sale of repairs required.
  • Maintaining good housekeeping standards and orderly administration of your work.

The ideal Service Advisor:

  • The successful candidate will need to be smartly presented, conscientious and possess excellent communication skills.
  • We are looking for an individual who is highly organised and efficient whilst having the ability to build rapport with our valued customers and develop strong and open working relationships with our wider team.
  • A great deal of flexibility and understanding of the customers individual requirements, maintaining a ‘can do’ attitude at all times and a desire to consistently deliver outstanding customer service are essential skills to possess.
  • The successful Candidate will need excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles.
  • Experience within this role or very similar is highly preferred as is experience of Kerridge and other dealer management systems, although not essential as full training will be provided.

The Company

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, employing more than 1,100 staff across 37 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including VW, Audi, BMW, Jaguar, Land Rover and Skoda.

The company is privately, family owned and is very proud of their history, determined to retain the principles of honest dealing, customer service and staff welfare that are responsible for nearly 60 years of success.

This is a fantastic opportunity, to apply please contact Mark Fussell - mark.fussell@yeovillandrover.co.uk

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