Working Hours Full time
Location Yeovil Motor Company
Benefits 22 days holiday plus bank holidays, a workplace pension (salary exchange option), childcare vouchers, a cycle to work scheme, refer a friend rewards, death in service insurance and discounted products & servicing
Closing Date 03/02/2019


Salary £18,500 basic salary

Yeovil Motor Company are looking to recruit a Product Specialist to achieve our volume growth objectives and customer satisfaction standards.

As a Product Specialist, confident communication skills are key - face-to-face, on the phone and online. We are looking for dynamic and self-motivated individual with experience in a customer centric role. You will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in cars, and the tenacity to continue to grow their skills and knowledge.

Applicants will require a driving licence for this position, and will have good administration abilities.

You will need to form effective working relationships within both sales and aftersales departments as well as customers. Our teams goal is to offer the highest level of customer satisfaction possible in all areas.

The role is to support customers and the sales team primarily in the following areas:

  • Providing customers with specific and relevant information about new and used Volvo cars, accessories and merchandise
  • Planning and performing product presentations to customers on new and used cars.
  • Supporting the planning, managing and delivery of test drives.
  • Offering additional product insight to both sales and aftersales customers.
  • Managing retailer product display and accessory merchandising
  • Planning, managing and delivering customer handovers for new and used cars
  • Supporting aftersales with service relationship management and reservations.

If you are the successful applicant, you will be enrolled on the Volvo Product Specialist certification programme; designed to give all the skills and knowledge needed to deliver the finest Volvo customer experience. This will be a blend of product, systems, and process training including instructor led courses at Volvo Car UK`s Training and Development Centre in Northamptonshire, e-learning and self-study.

And it doesn't stop there - you will have access to the Volvo Cars Performance Academy to keep your knowledge and skills in tip top condition throughout your career.

Hours of work are 08.30 to 18:00 Monday to Friday with alternate Saturday’s 08.30 to 17:00.

To enquire please send your CV to Alan Woodland General Manager at or for more information call 01935 472381.

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