Carrs Jaguar Land Rover is seeking a Parts Advisor to join our existing team.

The successful candidate will be a strong all-rounder and understand all aspects of a parts department, from goods-in processes, parts identification, order processes, perpetual stock checking, stock rotation, parts returns and liaising with Service over parts related matters. You will be customer focused and able to prioritise your workload to ensure you meet customer and internal expectations.

As a Parts Advisor, you will be targeted to achieve daily individual sales and profit targets through the effective use of resources and to pro-actively maintain and develop the branch sales and profitability by value added selling and enhancing customer relationships.

A large part of the Parts Advisor position involves:

• Build long-term relationships with local customers
• Exceed daily financial targets
• Take orders over the telephone and up-sell to increase invoice value
• Make targeted outbound calls to raise customer awareness and achieve sales
• Actively promote offers, discounts and customer competitions
• Limit credits and returns by sending the right parts, first time
• Become an essential, trusted part of your customers business

The ideal candidate will have the following skills and experience:

• Positive, customer focused attitude and approach to your work
• Good telephone manner
• Excellent customer service skills
• Knowledge and experience of car parts and enjoy building relationships with customers and staff
• Ideally you will have experience using electronic parts catalogues and ideally a DMS such as Kerridge.

To apply for this vacancy, please email your CV directly to: chris.sawyer@carrslandrover.co.uk