Volvo crowned most dependable premium brand in 2019 J.D. Power Vehicle Dependability Study



The success of Volvo's transformation as a car manufacturer has been recognised with the award for the most dependable premium brand in the J.D. Power 2019 UK Vehicle Dependability Study.

The study's findings put Volvo ahead of all its market competitors, according to the opinions expressed by more than 11,000 motorists. Volvo owners gave the brand the highest ratings of any premium car maker.

"Long-term reliability has a direct impact on today's sales and tomorrow's brand loyalty," said Mark Lendrich, Head of Research at J.D. Power Europe. "The 2019 UK Vehicle Dependability Study premium brand award underlines that Volvo was able to satisfy the demanding group of premium customers when it comes to vehicle dependability."

Jon Wakefield, Volvo Car UK Managing Director, said: "We can have no finer judges of our achievements than the people who choose to drive our cars. Their advocacy is the perfect affirmation that our strategy for renewing our brand is giving them the products, service and support they require. Certainly we are capturing the imagination and enthusiasm of Britain's motorists, witnessed in the record-breaking sales momentum we have achieved so far this year."

The J.D. Power UK Vehicle Dependability Study, now in its fifth year, measures problems experienced during the past 12 months by the original owners of vehicles after 12-36 months of ownership. It examines 177 problem symptoms across eight categories. The 2019 study is based on responses from 11,530 owners of new vehicles registered between November 2015 and January 2018; it was undertaken between November 2018 and January 2019.

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