To achieve the accreditation, the Truscotts team worked alongside Aftersales experts from Peugeot UK. This was on a six-month consultancy, coaching and training programme, to maximise key opportunities within their service department. The programme covered everything from customer parking and onsite facilities, such as Wi-Fi availability and refreshments, as well as working in detail with the service team to optimise the standard of their reception and workshop processes. The aim being to ensure customers receive the best possible experience and value for money when visiting the Peugeot dealership.
Well done to all the team on this great achievement.