Helston Garages Group COVID-19 Update

Our response to COVID-19


26/03/2020

FAQs

What if I have a service or MOT scheduled with one of your dealerships?

Our Servicing departments will contact you to rearrange for a new date in line with the ongoing government guidelines. The government has also announced vehicle owners will be granted a six-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities. More info on this can be found here.

I am a key worker, can I still get my MOT and service done?

Yes, we are open only to Keyworkers, breakdowns, emergency service vehicles and safety recalls. Please note our servicing departments are operating under temporary new opening hours and selected dealerships only. See below for available dealerships and opening hours. Contact us.

Truro Audi: 9am-5pm, Monday-Friday

Westerly Exeter: 9am-5pm, Monday-Friday

Matford Jaguar Land Rover: 9am-5pm, Monday-Friday

Truscotts Peugeot Exeter: 9am-5pm, Monday-Friday

Carrs SKODA Exeter: 9am-4pm, Monday-Friday

Kastner Exeter Volvo: 9am-5pm, Monday-Friday

Carrs Van Centre Exeter: 9am-4pm, Monday-Friday

If I do not have my service done on time, how will this affect my warranty?

We have been advised that Manufacturers have agreed to take a flexible approach towards in line with the current government restrictions. Further information that we currently have can be found below for some manufacturers. If your vehicle manufacturer is not displayed here please call your local dealership.

Jaguar Land Rover: Will accept a grace period of 2 months / 2000 miles (3200 km) post service until dealerships can return to normal working practices. This will not affect your warranty (subject to the standard warranty restrictions).

BMW: Find out more here

MINI: Find out more here

Can I take a payment holiday as I cannot afford my next months finance?

We advise that you speak with the finance company that your finance agreement is with. You may be able to find out via one of the links below.

Audi Finance

BMW Finance

Jaguar Finance

Land Rover Finance

MINI Finance

Porsche Finance

Skoda Finance

VW Finance

VWCV Finance

If your Commercial vehicle finance agreement is with Volkswagen Financial Services (VWFS) then you can claim extensions up to 6 months. This request needs to come from you (the customer) directly either by phone 0330 100 8911 or email financelease@vwfs.co.uk. If the balloon is imminent (less than 2 weeks) then you (the customer) should make contact via telephone. When contacting VWFS please ensure you have or include the following info:

- Vehicle Registration No
- Agreement in the Name of
- Postcode
- Date of birth
- Last 4 digits of bank account number
- Month and year agreement started
- Length of agreement
- Length of extension required (Max 6 months)

Volvo Finance

Volkswagen Financial Services

I have a Sales query on a new or used vehicle, can you still help?

Yes, we can still help with any sales enquiries. We are operating on a reduced centrally based Sales team, so please bear this in mind when contacting us. We will aim to answer all queries as quickly and thorough as possible.

Do you have any more information available for Motability customers regarding COVID-19 (Coronavirus)?

Yes, the Motability scheme have a create an FAQ regarding COVID-19 (Coronavirus), please see more here.

I need a part for my vehicle, can you deliver it to me?

Unfortunately we are unable to deliver parts at this moment in time. We would recommend contacting your nearest dealership to arrange any orders / deliveries when we are able to offer this service again.

25/03/2020

As per the recent Government announcement vehicle owners will be granted a six-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities. More info on this can be found here.

Please note that all retail and corporate sales enquiries can still be made online or by telephone and will be handled by our central sales support team.

Additionally, we will be offering aftersales facilities at selected dealership for all Keyworkers, breakdowns, emergency service vehicles and safety recalls. To book please call or contact us online.


23/03/2020

The health and safety of our customers and employees is our highest priority. We have therefore taken the difficult decision to temporarily close our dealerships to the public from close of business on Wednesday (25th March) until the present Coronavirus situation improves. Our Sales teams will still be available via phone or online should you have any queries and we remain ready open for car sales and vehicle home delivery.

If your vehicle is currently with us, or you are expecting delivery of you new car, please contact the dealership as we will remain open for specific cases to achieve this until Friday 27th March.

We would like to wish our staff and customers safe passage through the current health crisis.

17/03/2020

We are writing amid the public health concerns surrounding COVID-19 (more commonly known as Coronavirus) to inform you of the actions we are taking to ensure the health and wellbeing of our customers and employees.

In line with the very latest government advice, we are continuing to operate our business as usual, however we have introduced an enhanced cleanliness regime to reduce the risk of pathogens spreading.

  • All dealerships have made every endeavour to hold supplies of sanitising materials including products to ensure our vehicles are kept clean to the very highest standards. If for reasons beyond our control our stock of materials run out we will look for alternative cleansing agents
  • Additional cleaning techniques being used including paying particular attention to areas such as steering wheels and door handles
  • All dealerships have made every endeavour to hold stock of and actively use hand–sanitiser. If for reasons beyond our control our stock of hand sanitiser run out we will look for alternative cleansing agents
  • Vehicles are sanitised after each test drive including cleaning steering wheels and door handles
  • Our service teams will be carrying out work using Personal Protective Equipment including gloves and steering wheel covers
  • Increased premises cleaning to include regular cleaning of door handles, public areas and work stations
  • We have formed a “Coronavirus Action Team” and are closely monitoring government advice and will be taking any necessary steps to support the control of the virus
  • We are carefully taking steps to ensure the ongoing welfare and health of our employees. This includes instructing employees who have recently visited any high-risk areas to stay at home and contact the medical authorities if they start to feel unwell and urging all employees to be extra vigilant about frequent hand washing
  • Restricted staff movements around the group to business critical only with the vast majority only attending one workplace

Continue your car search online.

  • You can contact our dealership teams by phone, email or we can arrange video communication so we can show you our vehicle line up or a specific vehicle you are interested in.
  • If you have seen a New or Used vehicle you are interested in on our website and would like more detailed information without visiting the dealership, our Sales Teams can arrange for a personalised video of the vehicle to be emailed or sent to your mobile so you can explore its features in more detail. We can also arrange part-exchange valuations and finance.
  • If you purchase a vehicle from Helston Garages Group we can offer home delivery if preferred, within a 50 mile radius from the dealership*.


Thank you for your continued support,
The Directors of Helston Garages Group


*Subject to terms and conditions, vehicle availability, and may by subject to incremental fee.