What if I have a service or MOT scheduled with one of your dealerships?
Our Servicing departments will contact you to rearrange for a new date in line with the ongoing government guidelines. The government has also announced vehicle owners will be granted a six-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities. More info on this can be found here.
I am a key worker, can I still get my MOT and service done?
Yes, we are open only to Keyworkers, breakdowns, emergency service vehicles and safety recalls. Please note our servicing departments are operating under temporary new opening hours and selected dealerships only. See below for available dealerships and opening hours.
Truro Audi: 9am-5pm, Monday-Friday
Westerly Exeter: 9am-5pm, Monday-Friday
Matford Jaguar Land Rover: 9am-5pm, Monday-Friday
Truscotts Peugeot Exeter: 9am-5pm, Monday-Friday
Carrs SKODA Exeter: 9am-4pm, Monday-Friday
Carrs Volkswagen Indian Queens: 9am-4pm, Monday-Friday
Kastner Exeter Volvo: 9am-5pm, Monday-Friday
If I do not have my service done on time, how will this affect my warranty?
We have been advised that Manufacturers have agreed to take a flexible approach towards in line with the current government restrictions.
Can I take a payment holiday as I cannot afford my next months finance?
We advise that you speak with the finance company that your finance agreement is with. You may be able to find out via one of the links below.
If your Commercial vehicle finance agreement is with Volkswagen Financial Services (VWFS) then you can claim extensions up to 6 months. This request needs to come from you (the customer) directly either by phone 0330 100 8911 or email email@example.com. If the balloon is imminent (less than 2 weeks) then you (the customer) should make contact via telephone. When contacting VWFS please ensure you have or include the following info:
- Vehicle Registration No
- Agreement in the Name of
- Date of birth
- Last 4 digits of bank account number
- Month and year agreement started
- Length of agreement
- Length of extension required (Max 6 months)
I have a Sales query on a new or used vehicle, can you still help?
Yes, we can still help with any sales enquiries. We are operating on a reduced centrally based Sales team, so please bear this in mind when contacting us. We will aim to answer all queries as quickly and thorough as possible.
Do you have any more information available for Motability customers regarding COVID-19 (Coronavirus)?
Yes, the Motability scheme have a create an FAQ regarding COVID-19 (Coronavirus), please see more here.
I need a part for my vehicle, can you deliver it to me?
Yes, we are still able to deliver parts for your vehicle. However please bear in mind that only a select few of our dealerships are operating Parts departments. Parts are also subject to availability from our suppliers.
As per the recent Government announcement vehicle owners will be granted a six-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities. More info on this can be found here.
Please note that all retail and corporate sales enquiries can still be made online or by telephone and will be handled by our central sales support team.
Additionally, we will be offering aftersales facilities at selected dealership for all Keyworkers, breakdowns, emergency service vehicles and safety recalls. To book please call or contact us online.
The health and safety of our customers and employees is our highest priority. We have therefore taken the difficult decision to temporarily close our dealerships to the public from close of business on Wednesday (25th March) until the present Coronavirus situation improves. Our Sales teams will still be available via phone or online should you have any queries and we remain ready open for car sales and vehicle home delivery.
If your vehicle is currently with us, or you are expecting delivery of you new car, please contact the dealership as we will remain open for specific cases to achieve this until Friday 27th March.
We would like to wish our staff and customers safe passage through the current health crisis.
We are writing amid the public health concerns surrounding COVID-19 (more commonly known as Coronavirus) to inform you of the actions we are taking to ensure the health and wellbeing of our customers and employees.
In line with the very latest government advice, we are continuing to operate our business as usual, however we have introduced an enhanced cleanliness regime to reduce the risk of pathogens spreading.
Continue your car search online.
Thank you for your continued support,
The Directors of Helston Garages Group
*Subject to terms and conditions, vehicle availability, and may by subject to incremental fee.