Working Hours Part Time
Location Carrs Commercial Van Centre, Exeter
Benefits 22 days holiday plus bank holidays, a workplace pension (salary exchange option), a cycle to work scheme, refer a friend rewards, death in service insurance and discounted products & servicing
Closing Date 12/10/2018


Salary Competitive

Are you a great communicator, passionate about delivering fantastic customer service and looking for a part time job?? If so, please read on….

We currently have a vacancy for a Showroom Host & E-Sales Assistant to join our busy team at Carrs Volkswagen Van Centre Exeter on a part-time job share basis.

Predominantly responsible for welcoming our customers to our business and ensuring that their hospitality needs are met, a polite and courteous approach is essential as are excellent communication and interpersonal skills.

The E-Sales Assistant element of this role is newly created and reflects the increasing level of enquiries we are receiving via e-mail, live chat and our social media channels. The responsibility of this role is to promptly respond to customer enquiries aiming to arranging an appointment for our sales team to discuss their requirements further. As such, there will be an incentive scheme in place to reward this.

The ideal candidate will have:

  • Experience in a customer facing role such as the hospitality industry or similar.
  • Experience delivering outstanding levels of customer care.
  • Experience of handling online enquiries, live chat or similar (very advantageous but not essential as full training will be provided).
  • The ability to create a positive first impression of our business.
  • Experience building rapport quickly with our customers during face to face interactions, phone conversations and electronic communication.
  • A naturally positive and vibrant character.

The Group actively encourages staff development and offers fantastic opportunities for staff who are keen to progress their careers. As well as the stability and security of working for a well-established Company, the Group provides a number of other staff benefits including discounts on products, salary exchange workplace pension and life cover insurance.

To cater for the widely diverse requirements of our customers, our business is open from:

  • Monday to Friday - 07:00 to 20:00.

As such this role will be split into in to two part-time positions:

  • Monday to Friday - 07:00 to 13:30.
  • Monday to Friday - 13:30 to 20:00.

This is a permanent position that, done well, could lead to a full-time position elsewhere in our business or the wider Helston Garages Group for someone looking for future career progression and development.

If you believe you have the personality and skill set required to become a key part of our team then please e-mail with your CV and covering note explaining why you believe you are suitable for this role.

We actively encourage applications with all levels of experience and backgrounds and we look forward to hearing from you.

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