Aftersales Advisor | Cornwall, Devon, Somerset & Dorset | Helston Garages
Working Hours Full time
Location Carrs Maserati & Ferrari, Exeter
Benefits 22 days holiday plus bank holidays (pro rata for part time employees) Workplace Pension (salary exchange option) Childcare Vouchers Cycle to Work Scheme Refer a Friend Rewards Death in Service Insurance Discounted Products & Servicing
Closing Date 18/09/2018


Salary £18k - £21k per annum dependant on experience

Carrs Maserati & Ferrari have the rare opportunity for a Aftersales Advisor to join our team.

Key Job Areas

  • Talk and listen to customers to build rapport, understand their needs and guide them towards the product/service that will best meet their needs
  • Answer customer enquiries via phone, email and face to face.
  • Book vehicles into our workshop, provide estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescale's involved and setting expectations accordingly
  • Encourage the sale of genuine parts and accessories whenever possible
  • Agree vehicle delivery/ collection or loan car arrangements
  • Invoice customer on completion of work
  • Update customer database to maintain accurate records of work carried out to aid future prospecting
  • Keep clients updated on the progression of the work being carried out on their vehicles
  • Liase with colleagues and other teams across the centre to provide a seamless service to customers

Person Specification:

The successful candidate for this role should:

  • You must have solid Service Advisor experience
  • Be able to demonstrate excellent levels of customer service
  • Have excellent planning and organisational skills
  • A team player
  • Possess a full UK driving licence
  • Kerridge experience is beneficial but not essential

Full training will be provided to the successful candidate. Hours of work are between 8:30 – 17:30 Monday to Friday and every other Saturday 9:00 – 13:00.

For further details please contact or 01392 822080

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