Westerly Dorchester is looking for an ambitious individual to fill the position of Service Manager..
Taking full service department management responsibility, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided and all financial targets are achieved. You must also be able to demonstrate a strong leadership style that creates a positive working environment.
Whilst a proven track record in the role of Service Manager would be a benefit, attitude and character are more important to us making this opportunity ideal for those looking to make the next step in their career
Skills, Knowledge and Experience
Uses the dealerships information systems effectively to make commercial decisions. Identifie additional revenue activities or cost savings. Demonstrate commercial judgement when authorising a transaction that is outside the agreed profitability levels.
Planning & Organising Resources
Set SMART objectives and clearly communicate plans and priorities to your team. Ensures appropriate resources are used to achieve the workload and deliver targets. Respond positively to conflicting demands.
Actively seek feedback from customers to improve service and products. Considers the customer when implementing new initiatives. Communicate the standard of service the department will provide.
Analysis & Decision Making
Analyse data to identify improvements and create practical solutions. Be decisive in implementing changes and improvements. Seek a balance between benefit, cost and risk in every decision.
Display determination to achieve targets. Set high standards and set an example through your own behaviour. Take responsibility beyond the requirements of the role.
Actively works towards your own development and the development of your team. Create an environment where people are motivated and can perform at their best through support, coaching and training.
Please email your application to Tim Downer at firstname.lastname@example.org