Service Manager | Cornwall, Devon, Somerset & Dorset | Helston Garages
Working Hours
Location Westerly Dorchester
Benefits
Closing Date 08/06/2018

Ref:

Salary

Westerly Dorchester is looking for an ambitious individual to fill the position of Service Manager..

Taking full service department management responsibility, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided and all financial targets are achieved. You must also be able to demonstrate a strong leadership style that creates a positive working environment.

Whilst a proven track record in the role of Service Manager would be a benefit, attitude and character are more important to us making this opportunity ideal for those looking to make the next step in their career

Key Tasks

  • Formulate and implement action plans to increase service sales
  • Produce a Daily DOC with full debrief to the Site manager on trends
  • Facilitate jobs within the agreed maintenance programmes ensuring no jobs are delayed due to equipment failure.
  • Analyse current procedures and identify opportunities for enhancing facilities and improving the customer experience.
  • Create and initiate service marketing plans, initiate and implement advertising and promotional activities.
  • Achieve service department targets through reviewing weekly/monthly accounts, operating controls and composite figures.
  • Develop the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction.
  • Maintain workshop and body shop productivity records to monitor the effective use of labour.
  • Establish and monitor the team’s training requirements to provide the required level of skill and expertise.
  • Maintain profitability through periodic review and assessment of pricing policy, labour rates and fleet discounts.
  • Implement a performance management system and train and develop the service team to support improvements in job performance.
  • Ensure all administrative functions are completed accurately and on time.
  • Regularly review administrative procedures and reporting systems, identify and implement improvements
  • Administer the warranty policy in the best interests of customer, dealership and manufacturer
  • Ensure the maintenance of all tools, equipment and all operating areas meeting legislation requirements
  • Communicate clearly, regularly and promptly with the customer, site manager, service team and work colleagues
  • Represent the dealership and build strong relationships with manufacturer representatives, suppliers and statutory representatives
  • Ensure the safety and security of people, vehicles and property, taking action to rectify any known hazards or faults.

Skills, Knowledge and Experience

Being Commercial

Uses the dealerships information systems effectively to make commercial decisions. Identifie additional revenue activities or cost savings. Demonstrate commercial judgement when authorising a transaction that is outside the agreed profitability levels.

Planning & Organising Resources

Set SMART objectives and clearly communicate plans and priorities to your team. Ensures appropriate resources are used to achieve the workload and deliver targets. Respond positively to conflicting demands.

Service Excellence

Actively seek feedback from customers to improve service and products. Considers the customer when implementing new initiatives. Communicate the standard of service the department will provide.

Analysis & Decision Making

Analyse data to identify improvements and create practical solutions. Be decisive in implementing changes and improvements. Seek a balance between benefit, cost and risk in every decision.

Deliver Results

Display determination to achieve targets. Set high standards and set an example through your own behaviour. Take responsibility beyond the requirements of the role.

Developing People

Actively works towards your own development and the development of your team. Create an environment where people are motivated and can perform at their best through support, coaching and training.


Please email your application to Tim Downer at tdowner@helstongarages.co.uk

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