Service Advisor | Cornwall, Devon, Somerset & Dorset | Helston Garages
Working Hours Full time
Location Taunton Jaguar Land Rover
Benefits We offer 22 days holiday plus bank holidays, a workplace pension (salary exchange option), childcare vouchers, a cycle to work scheme, refer a friend rewards, death in service insurance and discounted products & servicing
Closing Date 29/08/2018

Ref:

Salary £28,000 - £30,000 OTE dependant on experience

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you!

Due to the continued expansion of our new flagship Jaguar Land Rover dealership in Taunton we are looking to recruit a new Service Advisor.

Person Specification:

The successful candidate for this role should:

  • You must have solid Service Advisor experience
  • Be able to demonstrate excellent levels of customer service
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Confident and professional communication skills
  • Possess a full UK driving licence

About the position

As a Service Advisor you will be:

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding the sale of repairs required.
  • Maintaining good housekeeping standards and orderly administration of your work.

For more information or to apply, please send a covering letter and your CV to David Nightingil - david.nightingill@tauntonjaguarlandrover.co.uk

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