Do you have previous Parts or Automotive experience, with a keen passion for customer service? Are you looking for the next step in your career? If so, we are now recruiting for a Parts Advisor and are looking for individuals like you!
An opportunity has arisen at our busy Porsche dealership in Exeter for the position of full time Parts Advisor to join the team.
Parts Advisor Responsibilities:
As our Parts Advisor, you will be targeted to achieve daily individual sales and profit targets through the effective use of resources and to pro-actively maintain and develop the branch sales and profitability by value added selling and enhancing customer relationships. You will also be responsible for:
Build long-term relationships with local customers
Exceed daily financial targets
Take orders over the telephone and up-sell to increase invoice value
Make targeted outbound calls to raise customer awareness and achieve sales
Actively promote offers, discounts and customer competitions
Limit credits and returns by sending the right parts, first time
Become an essential, trusted part of your customers business
The ideal Parts Advisor:
The successful candidate will be a strong all-rounder and understand all aspects of a parts department, from goods-in processes, parts identification, order processes, perpetual stock checking, stock rotation, parts returns and liaising with Service over parts related matters. You will be customer focused and able to prioritise your workload to ensure you meet customer and internal expectations. You will need to possess:
Positive, customer focused attitude and approach to your work
Good telephone manner
Excellent customer service skills
Knowledge and experience of car parts and enjoy building relationships with customers and staff
Ideally you will have experience using electronic parts catalogues and ideally a DMS such as Kerridge.
Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, employing more than 1,100 staff across 37 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including VW, Audi, BMW, Jaguar, Land Rover and Skoda.
The company is privately, family owned and is very proud of their history, determined to retain the principles of honest dealing, customer service and staff welfare that are responsible for nearly 60 years of success.
This is a fantastic opportunity to join one of the top 25 dealer groups in the UK. If you feel you have the skills, aptitude and attitude to be our Parts Advisor, then please click ‘apply’.