Working Hours
Location Carrs VW Vans, Exeter
Closing Date 01/05/2018



As a Volkswagen Head of Business, your Key Objectives will be:

  • Develop a customer service driven environment and culture through regular communication, team building and coaching with the managers and employees of the van Centre.
  • Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
  • Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated by the van Centre team.
  • Recruit, train and develop department managers in line with organisational requirements.
  • Agree objectives and work standards with department managers and review their performance on a regular basis.
  • Develop and monitor the business plan for all sales areas with senior managers and VWCV (UK) in order to meet business objectives, profit margins and market penetration.
  • Formulate and agree marketing activities and budgets for the Van Centre in order to create and maintain brand awareness.
  • Ensure that VWCV Franchise operating standards, policies, procedures and financial controls are regularly monitored and reviewed in order to maximise the business performance.
  • Ensure that all staff are aware of Health and Safety requirements and regularly review with departmental managers in order to comply with Health and Safety regulations.
  • Liaise on a regular basis with VWCV (UK) representatives and Company senior management to review key performance indicators of the business.
  • Ensure the business adheres to current UK legislation

Key Skills and attributes

  • Communication - Oral and Written
  • Numerate
  • Problem Solving
  • Decision Making
  • Financial Analysis
  • Leadership
  • Interpersonal and Relationship Building
  • Computer Literate


  • Motor industry legislation
  • Local business market
  • Dealership / Franchise systems, procedures and working practices, FCA policies on finance, personnel and health and safety
  • Interpretation of accounts

You should have a proven track record in dealership management at General Management level.

To apply for the role please provide a brief covering letter and your CV for the attention of Stephen Weedon at or call 07827 360335

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