Working Hours Full time
Location Carrs Volkswagen Van Centre
Benefits We offer 22 days holiday plus bank holidays, a workplace pension (salary exchange option), a cycle to work scheme, refer a friend rewards, death in service insurance and discounted products & servicing
Closing Date 14/06/2019

Ref:

Salary

Are you a great communicator, passionate about delivering fantastic customer service and looking for a first step in the motor industry? If so, please read on….

Our customers are everything to us, the focal point of everything that we do and the key to our future business success. We are constantly looking at ways to improve our customers experience with us and as such we have created a vacancy for the new role of Customer Support and California Product Genius, this is an additional role to join our existing team at Carrs Volkswagen Van Centre Exeter.

As one of the first points of contact for our current and future customers we are looking for a friendly and dynamic individual who understands what it takes to deliver outstanding levels of customer care. We are looking for someone who has a naturally positive and vibrant character who is able to build rapport quickly whilst qualifying the customers requirements and assisting them during their visit to Carrs Van Centre.

Predominantly responsible for hosting our customers and supporting our sales and aftersales teams, this role will include (but not be limited to) the following areas:

  • Greeting our customers face to face, over the phone and via electronic enquires.
  • Qualifying the customers requirements and introducing them to a member of our sales or aftersales teams.
  • Helping look after our customers and ensuring that their hospitality needs are met during their visit to us.
  • Becoming an expert, a true ‘Genius’ on our California range to assist customers enquiries and ensuring that this incredible product is fully demonstrated to it’s full potential.
  • Assisting the sales manager by checking in new vehicle deliveries, photographing of approved used vehicles, updating websites and producing showroom vehicle specifications.
  • Assisting with vehicle logistics, movements between our sites and deliveries to our customers.
  • Assisting our Key Account Manager and Local Business Development Manager where required to ensure our business customers needs are met.

As you can see, this exciting new role is highly variable and vitally important. You will become one of the faces of our business, always on hand to help our customers and your colleagues. You will need to polite, courteous, adaptable and energetic. You will need to be an excellent communicator and be comfortable carrying out instructions but also be competent to use your own initiative to identify jobs that need to be done.

You will also need to be computer ‘savvy’ and literate as part of this role will be to respond to the increasing level of enquiries we are receiving via e-mail, live chat and our social media platforms. The responsibility of this role is to provide a prompt and efficient response to the customer’s enquiry with a view to arranging an appointment for our sales team to discuss their requirements further. As such, there will be an incentive scheme in place to reward this.

This role would be ideally suited to someone with customer facing experience in the hospitality industry or similar and can be viewed as an excellent first step into the motor industry. Furthermore, experience of handling online enquiries, live chat or similar is very advantageous but not essential as full training will be provided.

Carrs Volkswagen Van Centre is part of the very successful Helston Garages Group. Established in 1960, Helston Garages Group has been committed to continuous but stable growth and today the group is one of the 25 largest in Britain. Our 37 franchise dealerships provide customers throughout Cornwall, Devon, Dorset and Somerset with high-quality new and used cars and vans from a variety of different manufacturers (as well as servicing facilities for three more brands). Helston Motor Group is very proud of its history and is determined to retain the principles of honest dealing, customer service and staff welfare that are responsible for its 58 years of success.

The Group actively encourages staff development and offers fantastic opportunities for staff who are keen to progress their careers. As well as the stability and security of working for a well-established Company, the Group provides a number of other staff benefits including discounts on products, salary exchange workplace pension and life cover insurance.

Hours of work are 7am until 16:30pm so this role suits the early riser who wants to enjoy their evenings. This is a permanent full-time position that, done well, could lead to future career progression within our in our business or the wider Helston Garages Group. A full clean UK driving licence is absolutely essential for this role.

If you believe you have the personality and skill set required to become a key part of our team then please e-mail paul@carrsexeter.co.uk with your CV and covering note explaining why you believe you are suitable for this role.

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