Westerly BMW requires an additional Contact Centre Customer Adviser to join its small contact centre team as Maternity Cover. .

Be supportive. Be personal.

To be a brilliant Customer Help Advisor, you’ll need to have:

• A professional telephone manner
• A genuine passion for customer service
• Capable troubleshooting and problem-solving skills
• Excellent listening skills and natural empathy
• The ability to take ownership of an issue, and the initiative to see it through to resolution
• The drive to stay up-to-date with our products and services
• Understanding and patience
• Strong communication skills, with a natural flair for conversation
• Effective time management
• An openness to feedback and confidence working with others.

Hours of work are from 9.00am to 7.00pm on a shift rota basis Monday to Friday. The hours of work are 35 hours per week—daily shift of 7 hours plus breaks.

You will be expected to contact our BMW and MINI customers after routine visits, take incoming service telephone calls, inform our customers of quality enhancements affecting their cars and explain the benefits of service packages and other benefits of being a Westerly customer.

Please contact Patsy Wonfor - patsy.wonfor@westerlybmw.co.uk