Working Hours Full time
Location Westerly Exeter
Benefits We offer 22 days holiday plus bank holidays, a workplace pension (salary exchange option), a cycle to work scheme, refer a friend rewards, death in service insurance and discounted products & servicing.
Closing Date 03/05/2019

Ref:

Salary £24k + per annum

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Do you understand what it takes to deliver world class customer service?

If the answer is yes to the above then we want to hear from you! Our BMW Dealership in Exeter is looking to recruit an Assistant Service Manager.

About the position

The successful candidate will work closely with the Service Manager, coaching and developing a team Service Advisors and Technicians, working with a forward thinking brand within a group who operate at the highest standards.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A part of the position involves:

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of vehicles' progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with our customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding the sale of repairs required.
  • Maintaining good housekeeping standards and orderly administration of the departments work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

  • Customer awareness.
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Confident and professional communication skills.
  • Full driving licence.

This is a fantastic opportunity on the career path to a Service manager role. You will be assisting the Service Manager in the day to day running of the workshop and service reception. You will be part of a large team and provide cover in the Service Manager’s absence.

The position is full time and an opportunity to work for a family owned company, who encourages career development, a competitive remuneration package and pension scheme. This is a rare opportunity to join an industry leading brand at a very exciting time.

Previous motor trade experience is essential for this role.

For more information or to apply, please send a covering letter and your CV to Simon Emery @ simon.emery@westerlybmw.co.uk

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