BMW and Westerly Group are committed to supporting our customers affected by the temporary closure of our centres during the enforced Coronavirus restrictions. As such the below measures have been put in place to aid our service customers during this period of uncertainty.
Customers Requiring a Service
Our vehicles use condition based servicing (CBS) to actively monitor when your vehicle requires a service. To maintain the BMW warranty customers should ensure their vehicle is serviced as close as possible to the expected service schedule. However we understand due to the current enforced closures this will not be possible.
If your vehicle is due a service during the closures enforced by Coronavirus you can be rest assured that your warranty will be unaffected by the disruption. All cars serviced within 3 months or 2,000 miles (whichever is earlier) of the service indicator will still be protected by any applicable warranty.
Customers with a Warranty due to expire
If your warranty is due to expire during the Coronavirus closures (applicable 14th March onwards), BMW will extend your warranty coverage until 30th June 2020. End of warranty check during this period will also be fulfilled.
Customers with a Service Pack due to expire
If your BMW ‘Service Inclusive’ service pack is due to expire between 14th March and 30th June 2020 BMW will honour any existing service due under the pack during the Coronavirus closures.
To discuss the above further please contact our central service enquiry team at Westerly Exeter 01392 341220
Please note: All above dates and timelines are subject to constant review inline with government guidelines and enforced closures.