Open longer to put our customers first

Open longer to put our customers first

Westerly BMW extend their opening hours to ensure our customers are put first.

Tim Downer, Franchise Director, Glen Preston, Work Shop Manager, Kirk Broome, Head of Business, Mark Rattenbury, Service Adviser, Oli Follows, BMW Sales manager, and Chris Preston BMW technician, are pictured with our new opening hours signage for After sales and sales.

Westerly BMW in Exeter & Yeovil is open for sales, parts and service from 7.00 am to 7.00pm Monday to Friday, Saturdays 8.00am to 6.00pm and Sundays 11.00am to 4.00pm. MINI Sales is open 8.00am to 7.00pm and the weekend hours and offer an out of hours service and parts facility in addition to the MINI centre's normal opening hours from the BMW centre from 7.00am to 8.30am and 5.30pm to 7.00pm in the week and again during the weekend hours.

We have already completed a number of waiting jobs for customers from 7.00am allowing them to be on the road again by 9.00am , and early bookings allowing customers to get to their work places for their normal opening hours.

Staff have also adapted to these hours willingly and it has offered flexibility and additional leisure time for some. Westerly now has variable weekend shifts of technicians, parts staff, service advisers and sales staff and this has allowed flexibility in the work place for leisure time and family/ child care.

Tim Downer, Franchise Director of Westerly BMW Group said "change is always difficult but it is quite clear that meeting the needs of our customers and doing the right thing has to become paramount. Extended hours are part of a retail environment and when you consider that the Motor Trade hasn't changed since I joined it in 1987, Aftersales operations including parts and service departments have traditionally opened Saturday mornings, isn't it about time that the retail motor trade fullyclick here. responds to the needs of our customers. Supermarkets have opened 7 days a week for a number of years now and retail shops open Sundays and many evenings until 8.00-10.00pm. BMW is promoting extended opening hours and Westerly Group is one of the first BMW dealer Groups in the country to introduce these extended opening hours now at Yeovil and Exeter to ensure we put our customers first".

For full details of opening hours for all Westerly retailers please click here.