Working hours Working Hours
Location Westerly BMW Barnstaple
Benefits Benefits
Closing date 22/11/2017

Ref:

Salary Salary

Westerly Barnstaple is currently looking to employ an experienced Service Advisor.

Your main responsibilities being to optimise labour hour sales and achieve / exceed required standards of Customer Service. You must have previous experience working as Service Advisor within the motor industry.

Key Job Areas

  • Talk and listen to customers to build rapport, understand their needs and guide them towards the product/service that will best meet their needs
  • Provide estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescale's involved and setting expectations accordingly
  • Encourage the sale of genuine parts and accessories whenever possible
  • Agree vehicle delivery/ collection or loan car arrangements
  • Invoice customer on completion of work
  • Update customer database to maintain accurate records of work carried out to aid future prospecting
  • Work with colleagues and other teams across the centre to provide a seamless service to customers

Person Specification:

The successful candidate for this role should:

  • You must have solid Service Advisor experience
  • Be able to demonstrate excellent levels of customer service
  • Have excellent planning and organisational skills
  • Possess a full UK driving licence

In return we offer a competitive salary and bonus opportunity, exceptional brand training and an opportunity to develop you career with a well established business.

Please send your CV to Richard Webber, Service Manager 01271 325 444 or email richard.webber@westerlybmw.co.uk

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