Working hours Working Hours
Location Taunton Motor Company, Volvo
Benefits Benefits
Closing date 04/09/2017

Ref:

Salary Salary

We are looking to recruit a Product Specialist to achieve our growth ambitions in preparation for our move to the new site. If you are the successful applicant you will work within the sales team and will be someone who can take pride in bringing Volvo`s brand values to life, and ensure all customers enjoy the best possible experience within the retail environment.

We are looking for a dynamic and self-motivated individual with experience in a customer centric role. You will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in Volvo Cars, and the tenacity to continue to grow your skills and knowledge.

You will need to form effective working relationships within both sales and aftersales departments as well as customers. Our teams goal is to offer the highest level of customer satisfaction as possible in all areas.

The role is to support customers and the sales team primarily in the following areas:

  • Providing customers with specific and relevant information about new and used Volvo cars, accessories and merchandise
  • Planning and performing product presentations to customers on new and used cars.
  • Supporting the planning, managing and delivery of test drives.
  • Offering additional product insight to both sales and aftersales customers.
  • Managing retailer product display and accessory merchandising
  • Planning, managing and delivering customer handovers for new and used cars

As a Product Specialist, confident communication skills are key - face-to-face, on the phone and online.

If you are the successful applicant, you will be enrolled on the Volvo Product Specialist certification programme; designed to give all the skills and knowledge needed to deliver the finest Volvo customer experience. This will be a blend of product, systems, and process training including instructor led courses at Volvo Car UK`s Training and Development Centre in Northamptonshire, e-learning and self-study.

And it doesn`t stop there - you will have access to the Volvo Cars Performance Academy to keep your knowledge and skills in tip top condition throughout your career.

Hours of work are between 8.30am to 6pm Monday - Friday and Saturday 8.30am - 5pm (you will receive a half day off during the week).

The enquire please send you CV to Paul Harding, Sales Manager at pharding@tauntonmotorcompany.co.uk or call 01823278171

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