Working hours Working Hours
Location Exeter, Yeovil, Bridgwater, Barnstaple or Dorchester
Benefits Benefits
Closing date 28/03/2016


Salary Salary

Westerly BMW Group is in the process of setting up an out of hours Contact Centre during the Spring / Summer of 2016. A Supervisor is required to oversee the Contact Centre.

The Supervisor will be responsible for ensuring a minimum staff cover of 2 staff each day to ensure that 100% of follow up calls are fulfilled within 48 hours and that all web chats and Eretail requests are responded to immediately..

The Supervisor would need to assist in the set up of the Contact Centre to cover all the items below and recruiting and managing staff including staff rotas and staff cover.

  • Hours of work cover required Monday to Friday 4.00pm to 10.00pm on shift / rota basis.
  • Follow up telephone calls after service visits 4.00pm to 9.00pm
  • To follow up and make appointments for future work required for customers vehicles 4.00pm to 9.00pm
  • To make MOT appointments and follow up the customer letters 4.00pm to 9.00pm
  • To monitor and respond to live chat web requests from 6.00pm to 10.00pm
  • To respond to Eretail requests for BMW sales online from 6.00pm to 10.00pm

It is envisaged the hours of work would be from 4.00pm to 10.00pm Monday to Friday but initially hours could be different in the set up of the Contact Centre.

The Contact Centre could be based at Exeter, Yeovil, Bridgwater, Barnstaple or Dorchester at any of the Westerly BMW dealershiops.

Contact Centre supervisory experience or retail motor trade after sales experience is preferred.

Please contact Tim Downer on 01392 822555 or

About You * Required Information
Your CV

Max file size 10MB

Additional Information
Unsaved Shortlist
Sorted by Price: Lowest to Highest
Cancel Retrieve Your Shortlist Access your shortlist that was saved earlier.
Load and Continue
Recently added vehicles are added to saved vehicles. You will keep all your recently added vehicles.
Cancel Save Your Shortlist Save and access your list later.
Save and Continue
Compare Vehicles
+ Add Vehicle from your shortlist
Fuel Type
MPG (Combined)
Vehicle Tax