Working hours Working Hours
Location Westerly BMW Exeter
Benefits Benefits
Closing date 28/11/2016


Salary Salary

An exciting opportunity has arisen at Westerly BMW in Exeter for a new Head of Business.

Your key objectives will be:

  • Develop a customer service driven environment and culture to achieve fantastic customer satisfaction and key KPIs including retail market share and profit.
  • Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
  • Recruit, train and develop department managers in line with organisational requirements.
  • Agree objectives and work standards with department managers and review their performance on a regular basis.
  • Develop and monitor the business plan for all sales areas with senior managers BMW (UK) in order to meet business objectives, profit margins and market penetration.
  • Formulate and agree marketing activities and budgets for the BMW Centre in order to create and maintain brand awareness.
  • Ensure that BMW operating standards, policies, procedures and financial controls are regularly monitored and reviewed in order to maximise the business performance.
  • Ensure that all staff are aware of Health and Safety requirements and regularly review with departmental managers in order to comply with Health and Safety regulations.
  • Liaise on a regular basis with regional BMW (UK) representatives and Company senior management to review key performance indicators of the business.
  • Ensure the business adheres to current UK legislation

Key Skills and attributes:

  • Provide vision and passion
  • Communication - Oral and Written
  • Numerate
  • Problem Solving
  • Decision Making
  • Financial Analysis
  • Leadership
  • Interpersonal and Relationship Building
  • Computer Literate


  • Motor Industry Legislation
  • Local Business Market
  • Dealership / Franchise systems, procedures and working practises, Personnel, Health and Safety.
  • Interpretation of Accounts


Proven track record in Dealership Management at General Management level

As a talented Dealer Principal, you'll run one of our major dealerships as if it was your own business. That means delivering an amazing customer experience that builds loyalty and maximizes profits. In return, you'll have all the scope and support you need to achieve real career success.

You'll be involved in every aspect of running your dealership – from used car sales, corporate and retail sales, associated products, parts, labour and after-sales care. A real people person, you'll constantly inspire excellence and consistently motivate, energise and drive-up the performance levels of your team. With a strategic approach to business, you'll recruit key team members, control cash flow, stocks and assets and monitor financial performance on a daily, weekly and monthly basis. You'll also work strong manufacturer relationships and help increase sales through promotional activity.

You will be expected to attend and complete the BMW leadership training programme.

Please apply to Tim Downer on 01392 822555 or

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